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Shop Policies

We respect your privacy. All information gathered by Jo Gick is used expressly to fulfill orders, provide customer service and to keep customers informed. We will never sell or loan any customer information to any third party.

We accept most major credit cards including Visa, Mastercard, Discover via PayPal. Your order will be processed once payment has cleared.

Looking for something custom? Contact us!

All of our tutorials are for PERSONAL USE ONLY and may not be used for mass production, commercial purposes, altered, shared or resold. All rights reserved. 

Out of state orders will not be charged sales tax. All orders within Arizona will be charged an 8.95% sales tax.

Many of our items are custom made as well as shipped out from various vendors. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. We will email you with any updates regarding out-of-stock delays or back ordered items. If the out-of-stock delay is unsatisfactory, you may cancel your order or contact us for alternative items.

All orders ship via flat rate shipping, calculated by the size and weight of each item. The carrier we use most often is FedEx Ground, but we may also use UPS and USPS.

We are unable to ship to PO Boxes, nor are we responsible for incorrect shipping addresses.

NOTE: Some custom items, furnishings, and art pieces are made to order and may take 8-10 weeks to produce, this timeframe is an estimate and cannot be guaranteed. If you would like to have a more exact delivery date, please email us with your order information and we would be happy to update you.

Currently, we only accept online orders for shipments within the United States.  For international shipping addresses, please contact us and we will address each order individually.

Orders that have not yet gone into production or shipped may be cancelled within 24 hours of the order placement. To cancel an order, please contact us.  If an order has already been processed, cancellations may not be made.

Custom Items- All custom item sales are final, and will be noted on each item’s product page. Jo Gick cannot accept returns or exchanges on any of our custom items as they are all made-to-order. We accept returns for damaged/defective or incorrect orders only.

Non-custom Orders- Damaged or defective merchandise must be reported within 72 hours of its arrival. Once reported, the customer has 14 days to return the damaged merchandise. Once the merchandise has been received, a refund will be credited back to the customer. Any returned item must be unused and in its original packaging.  If you received a damaged item, please notify us by email for approval. We accept returns for damaged/defective or incorrect orders only.

If you need to return an item due to error on the part of Jo Gick, we sincerely apologize and will send out a replacement at our expense upon receiving the incorrect shipment back.

Additional Questions? Contact us by email and we would be happy to accommodate you.